Terms of Use

Effective Date: March 30, 2026

Welcome to Partner Memorial (“Company,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website (the “Site”) and the purchase of products through our platform.

By accessing this Site or placing an order, you agree to be bound by these Terms.

1. Business-to-Business Use Only

This Site is intended solely for business-to-business (B2B) transactions.

By using this Site or completing a purchase, you represent and warrant that:

You are acting on behalf of a funeral home, crematory, memorial business, or other commercial entity
You are authorized to bind such entity to these Terms
Products purchased are for business or commercial use, not personal or consumer use

We reserve the right to refuse, cancel, or limit orders that we believe are not consistent with our B2B model.

2. Checkout Certification

By completing checkout, you certify that:

You are purchasing on behalf of a business entity
All information provided is accurate and complete
You agree to these Terms, as well as our Shipping & Returns and Privacy Policy

False or misleading certifications may result in order cancellation or account restriction.

3. Product Information & Pricing

All product listings, descriptions, and pricing are subject to change without notice
We strive for accuracy but do not guarantee that all product descriptions or images are error-free
Pricing is publicly displayed to promote transparency for our business customers

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Orders & Payment

All orders must be paid in full at the time of purchase
We accept major credit cards and other payment methods available at checkout
We do not offer Net 30 or extended payment terms unless expressly agreed in writing

We reserve the right to refuse or cancel any order at our sole discretion.

5. Shipping & Delivery

Shipping terms are governed by our Shipping & Returns Policy, incorporated herein by reference.

Orders typically ship within 1–2 business days
Risk of loss transfers to the purchaser upon delivery to the carrier
We are not responsible for carrier delays or transit issues

6. Returns & Refunds

All sales are final unless otherwise stated in our Shipping & Returns Policy.

We will address verified claims for:

Damaged items
Defective products
Incorrect shipments

Claims must be submitted within the required timeframe outlined in our Shipping & Returns Policy.

7. Intellectual Property

All content on this Site—including text, images, branding, logos, and product designs—is the property of Partner Memorial or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

8. Prohibited Uses

You agree not to:

Use the Site for unlawful or unauthorized purposes
Misrepresent your business identity or purchasing intent
Attempt to interfere with Site functionality or security
Use automated systems (bots, scraping tools) without permission

9. Limitation of Liability

To the fullest extent permitted by law:

Partner Memorial shall not be liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for the products in question

All products are provided “as is” without warranties, except as required by law.

10. Indemnification

You agree to indemnify and hold harmless Partner Memorial from any claims, damages, or liabilities arising from:

Your misuse of the Site
Violation of these Terms
Breach of your representations as a B2B purchaser

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

12. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date.

Continued use of the Site constitutes acceptance of any changes.

13. Contact Information

For questions regarding these Terms, please contact:

Partner Memorial
Email: sales@partnermemorial.com